Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I submit a request under the Satisfaction Guarantee?

• Contact our support team at support@allaboutvibe.com
• Include your order number, email address, and reason for return

Satisfaction Guarantee

• We stand behind the quality of our products and want to ensure you are completely satisfied. Under our Satisfaction Guarantee, if you are not happy with your purchase, we offer the following options:
  •  Replacement: We can replace the item to better meet your expectations. Note, some replacements may incur shipping fees.
  • Store Credit: We can issue a store credit for the amount paid for the product. Please note, shipping fees are not reimbursable.

Cancelation Policy

• You can cancel your order within 24 hours for full refund
• Orders canceled after 24 hours will receive store credit for full amount 

Resolution Process

• We may offer solutions before processing a replacement or store credit to resolve any issues efficiently.

• If your product is damaged or not as expected, please reach out within 7 days of delivery so we can address and resolve the issue promptly.

How soon will I receive my store credit or replacement?

• Once we receive your request and it is approved, we will process your replacement or store credit promptly. You will be notified via email about the approval and subsequent steps.

My question is not addressed...

• If you have any other questions about our Satisfaction Guarantee or need assistance with a product, please don’t hesitate to contact us at support@allaboutvibe.com.

We’re committed to providing top-quality, custom-made products and ensuring your complete satisfaction with every order. Thank you for choosing All About Vibe!