We are delighted to share that our office is situated in the charming city of Sioux Falls, South Dakota. Our esteemed partner manufacturing facility is located at 100 N Fairway Dr Unit 116, Vernon Hills, IL 60061, where we handle all shipping and mailing needs.

Every single one of our pillows is a little piece of art, handcrafted with love and top-notch materials by our amazing artisan team right here in Vernon Hills, Illinois.

Absolutely! You’ve got a 24-hour window to switch up your image after placing your order. If you want to swap your picture, just shoot us an email at support@allaboutvibe.com. We’re here to make sure you love your order through and through!

If you hit the order confirmation page, rest easy—your order is snugly tucked in with us. But if our confirmation email is playing hard to get, let’s solve the mystery together! 🕵️‍♀️

Sometimes, it’s a little typo in the email address or our email just took a dive into your spam or trash bin. No worries, though! Just shoot us a quick email at support@allaboutvibe.com with your email, or full name, and we’ll resend that confirmation to you faster than you can say “Where’s my pillow?” 📬✨

We’re all about making your custom-shaped pillows pop! While we take almost all file formats (sorry, no GIFs or MP4s), snapping your photo with a smartphone will do the trick. For the best results, aim for bright, clear shots in high resolution. Think vibrant, detailed, and smile-sparking—the sharper, the better to capture all those fun details for your pillow masterpiece! 📸✨

Just click over to our order tracking page here, and pop in your order number!

Missing your order number? No worries—shoot us an email at support@allaboutvibe.com, and we’ll help you sort it out in no time!

Absolutely! Just pop your lucky recipient’s shipping address into the delivery details at checkout. Oh, and don’t forget to untick the “Use shipping address as billing address” box in the payment section, so you can sneakily enter your own billing details.

Most of our standard orders cozy up at your doorstep within 6-8 business days from the date you make the purchase. We hustle to get your custom goodies crafted in about 3-5 business days.

Need your order faster? No problem! Opt for our priority or expedited services and have your treasures arrive in just 2-6 business days for a small additional charge.

Don’t forget, you can always keep an eye on your order’s journey by checking the status right here: Track Your Order. 🚀✨

We’re teaming up with USPS to whisk your orders to your doorstep! At checkout, you get to pick how quickly you’d like your goodies to arrive. Just choose your delivery method and we’ll take care of the rest! 📦✨

At the moment, we only provide shipping services within the United States and Canada.

The standard sizes we offer for our custom sized pillows are 16 inches for small, 22 inches for medium, and 30 inches for large.

But here’s a fun tip: you can see the actual dimensions tailored to your unique image by uploading your picture, selecting your desired size, and clicking the first button under “Change View” on our product page. This way, you can visualize how your custom pillow will look in the size you choose!

We recommend spot cleaning for all of our pillows. If you think your pillow is in need of some TLC, we suggest washing your pillows in cold water to preserve their colors. Wash and dry your pillows on a gentle wash cycle and on the lowest heat setting possible. For more information please click here.

Our pillows are made of 100% soft velvet polyester fabric and polyester fill. We print your images onto our fabric using Epson printers and ink. 

We take pride in crafting each and every one of our pillows to your exact specifications. As a result, we are unable to accept returns on custom orders. However, we are happy to offer a free replacement or store credit for the full amount. We value your satisfaction and look forward to providing you with a product that you'll love.

Absolutely! Your dream design can totally become a snuggle-ready reality. Just upload your special image, and if it needs a little tweak here or there to make it perfect, let us know in the “Mock-Up Needs Fixing?” field. We’re here to sprinkle some magic and make sure your pillow is just the way you want it!

Absolutely! When you upload your image for a custom pillow, you’ll now see a snazzy digital mock-up right on the product page. Get excited because you can view the total dimensions, spin it around for a 360-degree look, and even switch up the background color to see your pillow in different moods!

Just a heads up, the final production colors and granulation might vary a bit. Since devices like phones, laptops, and desktops all display colors differently, and everyone sees these colors uniquely, there might be a slight variation between your screen and the finished pillow. But don’t worry, we strive to make your custom creation as lifelike and vibrant as possible!

Our pillows are proudly hand-made by artisan craftsmen and craftswomen using high-quality materials. Our products underwent rigorous testing to ensure our Prop 65 compliance. 

• What are the shipping costs to Canada?

The cost varies based on the destination and package details, which you’ll see at checkout—no surprises there!

• How long does shipping to Canada take?

Hang tight! Most orders wing their way to you within 10-12 business days.

• Are there expedited shipping options to Canada?

Rushing isn’t our style yet—expedited shipping isn’t available at this time.

Will I need to pay customs fees or import duties?

Nope, we cover all those costs in the shipping fee, so it’s all smooth sailing.

• How are taxes handled?

For the time being, no additional sales tax—what you see is what you pay.

• What payment methods do we accept from our Canadian friends?

All major credit cards are welcome here!

• Are prices in Canadian Dollars (CAD) or US Dollars (USD)?

Everything’s in CAD, so no currency calculators needed.

• Can Canadian customers order all products?

Absolutely! Everything up to our large 30” custom-shaped pillows is up for grabs.

• Any product limitations for Canadians?

Just a heads up—the XL 60” pillows aren’t crossing the border just yet.

Due to the Canada Post worker’s strike, orders that have recently shipped to Canada may be impacted and experience delays. We will keep you posted with updates as they come in.

• How can I track my Canadian order?

Once shipped, track it right here and follow its journey to your doorstep.

• Which carriers take our pillows to Canada?

Landmark Global takes the wheel, ensuring your pillows arrive safely.

• What if my order is lost or delayed?

Just a click away, contact us at support@allaboutvibe.com for any snags along the way.

• What’s the return policy for Canada-bound orders?

Every pillow is crafted just for you, so returns aren’t on the table. Got an issue? Reach out, and we’ll make it right because your happiness is our priority!

• How can Canadian customers reach us?

Drop us an email at support@allaboutvibe.com—our team is ready to help!

• Support in French or English?

Stay tuned—currently, we’re English-only but expanding soon!

• What are your hours in Canadian time zones?

We’re here from 8 AM to 4 PM CDT—that’s 9 AM to 5 PM EDT for the East Coasters.

Our website compliance covers all six PCI standard categories:

1. Maintain a secure network

2. Protect cardholder data

3. Maintain a vulnerability management program

4. Implement strong access control measures

5. Regularly monitor and test networks

6. Maintain an information security policy

Whoops! Make sure to dot your i's and cross your t's when typing in your promo code—spelling counts, but don't sweat the caps! Whether it’s 'HOLIDAY' or 'holiday', we get it.

Just a heads up, promotions are not applicable to orders that ship to Canada.

If you've double-checked and things still look wonky, peek at the promo's terms—sometimes those expiry dates sneak up on us! Still stuck? No worries, our cheery support squad is just an email away at support@allaboutvibe.com or ping our handy chat bot for quick help.

Let's get that deal rolling for you! 🎉

Heads up! Our discounts are like solo artists—they don’t do duets. So you can only apply one discount per order. Make sure to pick your favorite deal to use at checkout! 🌟

Reach out to us through our Contact Us page! We will be happy to assist you.